Contact Support
We're here to help you succeed with LaunchScope
Response Times
Critical Issues
2 hours
Site down, can't access
Technical Support
12 hours
Bugs, errors, features
General Questions
24 hours
How-to, best practices
Way to Reach Us
WhatsApp Support
Best for detailed questions and bug reports
Join Support GroupInclude screenshots when possibleHelp Us Help You
Include these details for fastest resolution:
Account Info
- • Email address
- • Project name
- • Subscription plan
- • Account ID (if known)
Issue Details
- • What you were trying to do
- • Error messages (exact text)
- • Browser and device
- • Screenshots or recordings
Common Support Topics
Billing & Subscriptions
- • Upgrade/downgrade plans
- • Payment issues
- • Refund requests
- • Invoice copies
Technical Issues
- • Landing page problems
- • Analytics not tracking
- • Validation errors
- • Export issues
Account Management
- • Password reset
- • Email changes
- • Data export
- • Account deletion
Priority Support
Pro plan members get priority support with:
- • 1-hour response time
- • Direct founder access
- • Video call support
- • Custom onboarding
- • Strategy consultation
- • Beta feature access
Before Contacting Support
Save time by checking these resources first: