Troubleshooting
Quick solutions to common issues
Validation Issues
Validation stuck at Step 0
If the idea discovery phase is taking too long:
- • Be more specific about your idea
- • Include target audience details
- • Describe the problem clearly
- • Refresh and try again if stuck for 10+ minutes
Low validation score
Remember, LaunchScope gives honest feedback:
- • Most ideas score under 50
- • This is normal - we're not supportive AI
- • Use feedback to iterate or pivot
- • Try a different angle or market
Missing competitor data
If competitor analysis seems incomplete:
- • This might mean your space is very new
- • Or your description wasn't clear
- • Try using industry-standard terms
- • Include similar existing solutions
Landing Page Issues
Page not loading
If your landing page won't load:
- • Check your internet connection
- • Clear browser cache
- • Try incognito/private mode
- • Disable ad blockers temporarily
Email capture not working
If signups aren't being recorded:
- • Ensure JavaScript is enabled
- • Check for browser console errors
- • Try a different browser
- • Contact support with page URL
SSL/Security warnings
All LaunchScope pages are secure:
- • Our pages use HTTPS by default
- • Warnings may be from extensions
- • Custom domains need SSL setup
- • Contact support for help
Analytics & Tracking
Analytics not updating
Analytics may have a slight delay:
- • Data updates every 5 minutes
- • Real visitors only (no bots)
- • Your own visits aren't counted
- • Check timezone settings
Conversion rate seems wrong
Understanding conversion calculations:
- • Based on unique visitors only
- • Duplicate signups not counted
- • Bounced visitors included
- • Industry average is 10-20%
Account & Billing
Common account issues:
Login Problems
- • Reset password via email
- • Check spam folder
- • Use same login method
- • Clear cookies if needed
Billing Issues
- • Update card in settings
- • Check billing email
- • Download invoices anytime
- • Cancel before renewal
Try These First
Refresh Page
Solves 50% of issues
Clear Cache
Fixes display problems
Try Another Browser
Chrome, Safari, Firefox
Still Having Issues?
Our support team is here to help. When contacting support, please include:
- • Your account email
- • Description of the issue
- • Steps you've already tried
- • Screenshots if applicable
- • Browser and device info